Shared spaces.
Clearly looked after.

Define the boundary of the work.

A managed building can include tenant spaces, shared facilities and areas with different access rules. We begin by identifying which spaces belong in the cleaning arrangement and which remain the responsibility of occupants, building staff or specialist providers.

For a condo or shared residential building, that conversation may cover lobbies, corridors, elevators, accessible interior glass, amenity rooms and shared washrooms. For a commercial property, it may include reception, common circulation areas and agreed staff spaces. Individual units and tenant interiors need their own scope.

• Entrances, reception and lobby surfaces
• Corridors, elevator interiors and accessible touchpoints
• Shared washrooms and agreed amenity areas
• Waste handling and floor care within the agreed areas

These are scope options, not a promise that every task or surface is included. Work at height, hazardous materials, specialist treatments and technical maintenance require separate assessment and suitable providers.

Make access and communication straightforward.

Share the times your building can accommodate cleaning, any resident or tenant restrictions, and the main point of contact. We can then discuss whether the proposed routine fits the available service capacity before confirming a schedule.

Agree how keys or passes are handled, where supplies can be stored and who can authorise changes. Sensitive entry codes do not belong in an initial enquiry form. The authorised property contact should provide access instructions through an appropriate channel when service is arranged.

Tell us which vendor documents your organisation requires so we can discuss those requirements before an agreement. No visit is booked merely by submitting an enquiry.

A proposal you can put beside your requirements.

The aim is a written scope that separates routine tasks, periodic work and exclusions. Frequency, suitable access windows, equipment responsibilities and consumables should be discussed alongside the price.

• A list of included areas and cleaning tasks
• The proposed visit frequency and access window
• Products, equipment and consumable responsibilities
• Periodic work, exclusions and how extras are approved
• Price, payment arrangements and service terms

If you manage several properties, start by sharing the locations and the scope at each one. Coverage and capacity need to be confirmed individually; a multi-property enquiry does not imply blanket availability.

Changing cleaners starts with a clear handover.

Describe the parts of your current arrangement you would like to improve and your preferred start window. Check your existing agreement separately, then confirm the final scope, access and timing with the incoming team.

Initial catch-up work should be identified during the discussion rather than assumed to be part of regular upkeep. A short review after the first service period can help confirm that the routine matches how the building is used.